Letter writing for mobile phone complaint

Letter writing for mobile phone complaint


Here are simple tips, templates and examples for writing good complaints letters. This approach to complaints letter-writing is effective for private consumers and for business-to-business customers
                             Effective complaints letters (and any other way of complaining) should be:

• concise
• authoritative
• factual
• constructive
• friendly
• 
  
• Concise letters can be understood quickly.
• Authoritative letters - letters that are well written and professionally presented - have more credibility and are taken more seriously.
• Factual letters enable the reader to see immediately the relevant details, dates, requirements, etc., and to justify action to resolve the complaint.
• Constructive letters - with positive statements, suggesting positive actions - encourage action and quicker decisions.
• Friendly letters - with a considerate, cooperative and complimentary tone - are prioritised because the reader responds positively to the writer and wants to help.

Example

• Dear Sirs,
  I am writing to you to complain about the mobile I bought from your online store on 23rd November. I have been a loyal customer of yours for the last 4 years and have successfully made many purchases over the years. Unfortunately, however, this time I am dissatisfied with the service you have provided.
  The mobile telephone I ordered was the latest smart phone, the Samsung Android SA23. My reasons for choosing this model was that you advertised it on your website as having the new Swype texting system and complete social network support. Unfortunately, neither of these functions works properly. When I try to write a text message, the system either crashes or switches into Chinese and does not recognise the words. Likewise, the telephone does not have the advertised complete social network support, as I am unable to upload photographs to Twitter and Facebook.
  For these reasons, I would ask you either to refund the purchase price in full or send me a replacement handset. I look forward to your immediate response.
  Yours faithfully
  
  
  

• complaints letter example - faulty product

  
  name and address (of customer service department)
  date
  Dear Sirs
  
  Faulty  product name
  I'm afraid that the enclosed (xyz) product doesn't work. It is the third one I've had to return this month (see attached correspondence).
  I bought it from ABC stores at Newtown, Big County on (date).
  I was careful to follow the instructions for use, honestly.
  Other than the three I've had to return recently, I've always found your products to be excellent.
  I'd be grateful if you could send a replacement and refund my postage (state amount).
  I really appreciate your help.
  Yours faithfully
  signature