what is complaint letter ?
As communication technology
has diversified, posted letters have become less important as a routine
form of communication. For example, the development of the telegraph drastically shortened the time taken to send a communication, by sending it between distant points as an electrical signal
Consumer Action offers a sample complaint letter and an email complaint template. You can cut and paste these documents below
Letters should sound like a real conversation
The tone of the letter can be made more conversational by adding one interesting personal anecdote
Address the person by name occasionally
Contractions add a more friendly and informal touch to letters
Your name Address '
Phone number
Company official Company name Company address
Date
Dear (title) ____:
I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction).
I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).
When I first learned of this problem, I contacted ____ (name of the person, date of the call) at your company, and was told that nothing could be done about my problem. I believe that this response is unfair because ____ (the reason you feel the company has an obligation to you). I would like a written statement explaining your company's position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within ____ days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the above address and phone number.
Sincerely,
(your signature)
These simple letters examples show the format and style of effective complaints letters. While the samples deal with relatively simple minor situations, the same format can be used for more serious complex problems and complaints. Remember, don't attempt to put every detail into the letter. Keep the letter concise, short and simple; use attachments, photocopies of previous correspondence, reports, etc., to provide the background.
From: My Name and email (myname@myemailprovider.net) Subject: (short description of your complaint) Date: Most email programs enter this field automatically To: (enter the email address of the person you are contacting) CC: (local consumer group) (appropriate government agencies)
Dear (title) ____:
I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction).
I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).
When I first learned of this problem, I contacted ____ (name of the person, date of the call) at your company, and was told that nothing could be done about my problem. I believe that this response is unfair because ____ (the reason you feel the company has an obligation to you). I would like a written statement explaining your company’s position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within ____ days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.
I am attaching copies of my receipt or ___________ (other proof of payment or documentation of complaint).
You may reply to me at this email or call me at (phone number).
Sincerely,
(your full name)
As communication technology
has diversified, posted letters have become less important as a routine
form of communication. For example, the development of the telegraph drastically shortened the time taken to send a communication, by sending it between distant points as an electrical signalConsumer Action offers a sample complaint letter and an email complaint template. You can cut and paste these documents below
complaint letter1
Your name Address '
Phone number
Company official Company name Company address
Date
Dear (title) ____:
I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction).
I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).
When I first learned of this problem, I contacted ____ (name of the person, date of the call) at your company, and was told that nothing could be done about my problem. I believe that this response is unfair because ____ (the reason you feel the company has an obligation to you). I would like a written statement explaining your company's position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within ____ days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I am enclosing copies of my receipt. I may be contacted at the above address and phone number.
Sincerely,
(your signature)
These simple letters examples show the format and style of effective complaints letters. While the samples deal with relatively simple minor situations, the same format can be used for more serious complex problems and complaints. Remember, don't attempt to put every detail into the letter. Keep the letter concise, short and simple; use attachments, photocopies of previous correspondence, reports, etc., to provide the background.
complaint email
From: My Name and email (myname@myemailprovider.net) Subject: (short description of your complaint) Date: Most email programs enter this field automatically To: (enter the email address of the person you are contacting) CC: (local consumer group) (appropriate government agencies)
Dear (title) ____:
I wish to complain about ____ (name of product or service, with serial number or account number) that I purchased on ____ (date and location of transaction).
I am complaining because ____ (the reason you are dissatisfied). To resolve this problem I would like you to ____ (what you want the business to do).
When I first learned of this problem, I contacted ____ (name of the person, date of the call) at your company, and was told that nothing could be done about my problem. I believe that this response is unfair because ____ (the reason you feel the company has an obligation to you). I would like a written statement explaining your company’s position and what you will do about my complaint.
I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within ____ days I will file complaints with the appropriate consumer agencies and consider my legal alternatives.
I am attaching copies of my receipt or ___________ (other proof of payment or documentation of complaint).
You may reply to me at this email or call me at (phone number).
Sincerely,
(your full name)
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